Features of China Order Management System – Pro

Upgraded from China Order Management System – Full. And there are new features in the management system with a detailed task system that closely follows the activities of employees and departments.

• Customers create orders manually, import excel according to templates or order tools (extension)
• Includes regular orders and shipping orders
• Customers can update orders, cancel orders, view item was created
• Customers can manage orders, payment logs, e-wallets, complaints, etc.

• Customer care manager manage orders, confirm orders, assign customer service staff in charge
• Customer care staff updates the source selection, image, …. of the customer's order
• The system sends a notification to the manager and customer the order has been approved

• Customers transfer deposit for orders in the following forms: deposit by wallet, deposit by bank transfer, deposit at the office
• The accountant checks and confirms the order deposit to move to the order step

• Order management, receiving orders, assigning ordering staff to be in charge of orders
• Ordering staff contact the Chinese shop, place orders
• Receiving and processing orders: The number of shops is not enough compared to the quantity ordered, goods are exempt from tally, domestic shipping, discount form, …
• Ordering staff communicate with customers using chat function to handle arising orders

• The Chinese forwarder handles the import of the bill of lading into the Chinese warehouse, and creates the shipment
• Transporting the shipment to Vietnam, the Vietnamese forwarder will import the shipment in Vietnam
• Managing forwarding and receiving, managing shipping shipments

• If the package has a complaint from the goods inspection, the customer service staff and the ordering staff contact the shop and discuss with the customer to finalize the handling plan
• After finalizing the handling plan, Admin/order manager approves and finalizes the complaint handling plan
• If there is a complaint arising after the customer receives the goods, also receive, close the plan and approve the plan to handle the complaint.

• Customer or customer care manager creates a request to pay for the remaining goods
• The accountant checks the transaction and confirms the payment

• The forwarding manager creates the task of releasing the goods for the parcel
• Vietnam delivery staff make delivery, confirm delivery

• Instead of back-to-back order management like the Chinese ordering system – Simple and Full; China ordering system – Pro manage outbound Chinese Goods arising from complaints related delivery
• Manage and handle anonymous bills of lading, excess bill of lading, lost goods

• Customers receive goods, confirm the order is completed when all packages in the order have been delivered

• Statistics of regular orders, shipping orders; Normal order number, shipping order completed
• Statistics of net profit by order, Vietnam money book, China money book
• In addition to customer service staff commissions, order staff commissions; China ordering system – Pro statistics the commission for the forwarder.
• Debt management according to orders
• Extract report data, statistics to excel file

• Assign detailed tasks to each employee and department involved in the job handling process
• The system of tasks includes: handling general orders, handling shipping orders, placing orders, handling complaints – placing orders, handling complaints – customer service staff, checking parcels, importing goods warehouse, delivery
• Send notices/warnings to administrators, staff of processing departments and customers when there is an order change or an expense is incurred.

• Set up configurations: Advance order, number of days allowed to delay the bill of lading code, number of days of cart existence
• Other system configurations: Default display number of records, warning when inventory volume difference, ordering tool link (extension)
• Manage discount codes, loyal customers, ..