Features of China Order Management System – Full

Upgraded from China Order Management System – Simple and developed many new functions suitable for businesses that manage order activities and hire shipping

• Customers create orders manually, import excel according to templates or order tools (extension)
• In addition to regular orders such as China – Simple ordering system, China – Full ordering system allows customers to create both shipping orders
• Customers can update orders, cancel orders, view created order details

• Customer care manager manage orders, confirm orders, assign customer service staff in charge
• Customer care staff update product source selection, images, …. of the order
• Discuss, agree with customers through chat function and proceed to approve orders
• The system sends a notification to the manager and customer the order has been approved

• Customers transfer the deposit for orders in the following forms: Deposit by wallet, deposit by bank transfer.
• The accountant checks and confirms the order deposit to move on to the order step

• Order management, receiving orders, assigning ordering staff to be in charge of orders
• Ordering staff contact the Chinese shop, place orders
• Receiving and processing orders: The number of shops is not enough compared to the quantity ordered, domestic shipping, discount form,…
• Order staff communicate with customers using chat function to handle arising orders

• The Chinese forwarder handles the import of the bill of lading into the Chinese warehouse, and creates the shipment
• Transporting the shipment to Vietnam, the Vietnamese forwarder will import the shipment in Vietnam
• Managing forwarding and receiving, managing shipping shipments
• The shipping fee depends on whether you choose to charge by weight or size

• The forwarding manager creates the task of checking the parcels
• Vietnam warehouse staff check the package: The package is intact, or there is a complaint

• If the package has a complaint from the inspection, the customer service staff and the order staff contact the shop and discuss with the customer to finalize the handling plan.
• After finalizing the handling plan, Admin/order manager approves and finalizes the complaint handling plan

• Customer or customer care manager creates a request to pay for the remaining goods
• The difference compared to the order management system – Simple: Customer support payments on behalf of shipping orders

• The forwarding manager creates the task of releasing the goods for the parcel
• Delivery staff for parcels

• Customers receive goods, confirm the order is completed when all packages in the order have been delivered

• Management and handling of anonymous bills of lading
• Create a rollback order from the original primary order or from a related return claim

• Statistics of regular orders, shipping orders. Normal order number, shipping order completed.
• Sales statistics, real payment, webchat promotion, bargain money
• Statistics of employee commissions, including: Customer care staff commissions, order staff commissions
• Manage debt according to each order
• Extract report data, statistics to excel file

• Assign detailed tasks to each employee and department involved in the job handling process
• The system of tasks includes: Handling general orders, handling shipping orders, placing orders, handling complaints – placing orders, handling complaints – customer service staff, paying for goods, delivering goods
• Send notices/warnings to administrators, staff of processing departments and customers when there is an order change or an expense is incurred.

• Set configurations: Normal order deposit rate, shipping order deposit, insurance premium, employee commission percentage
• Other system configurations: Default display record number, number of days allowed to delay the bill of lading code, number of days of cart existence, warning of increased shipping fee when there is a difference in volume,…